Shipping & Delivery Policy
1. Overview
At KATAKSHAM JEWELS, every order is handled with care, precision, and secure logistics to ensure safe and timely delivery.
As we deal with high-value gold and natural diamond jewellery, our shipping process is designed to prioritize security, reliability, and transparency.
2. Shipping Coverage
- We currently ship across India
- Delivery is available to most serviceable pin codes
Customers can check delivery availability using the pincode checker on the product page.
3. Order Processing Time
Ready-to-Ship Products
- Dispatched within 2-4 working days
Customized / Made-to-Order Jewellery
4. Delivery Time
- Delivery usually takes 2–7 working days after dispatch
- Exact timelines may vary depending on location and logistics conditions
5. Shipping Charges
- Shipping is free across India (recommended for premium experience)
If any charges apply in specific cases, they will be clearly communicated before order confirmation.
6. Secure Packaging
All KATAKSHAM orders are:
- Packed in tamper-proof packaging
- Secured with protective layers
- Designed to ensure product safety during transit
7. Insured Shipping
- All shipments are fully insured until delivery
- This ensures protection against loss or damage during transit
8. Tracking & Notifications
- Tracking details will be shared via SMS, email, or WhatsApp once the order is dispatched
- Customers can track their shipment in real-time
9. Delivery Process
- Orders will be delivered to the address provided at checkout
- A valid ID or OTP verification may be required at the time of delivery for security purposes
10. Failed Delivery Attempts
If delivery is unsuccessful due to:
- Incorrect address
- Unavailability of recipient
- Failed delivery attempts
The shipment may be:
- Returned to us
- Re-dispatched after confirmation (additional charges may apply)
11. Delay in Delivery
While we strive to ensure timely delivery, delays may occur due to:
- Logistics disruptions
- Weather conditions
- Government restrictions
- Remote location access
KATAKSHAM will not be liable for delays caused by factors beyond our control.
12. Unboxing & Safety Guidelines
Customers are strongly advised to:
- Record an unboxing video at the time of delivery
This is required for:
- Damage claims
- Missing product claims
Claims without proper unboxing proof may not be accepted.
13. Damaged / Tampered Package
If the package appears damaged or tampered:
- Do not accept the delivery
- Inform us immediately
- Share images/video for verification