Terms and Conditions

Welcome to KATAKSHAM JEWELS. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About KATAKSHAM

KATAKSHAM JEWELS is a jewellery brand specializing in gold and certified natural diamond jewellery, crafted in-house with a focus on customization, transparency, and accessible luxury.

We operate as a made-to-order brand, where each piece is specially crafted for you.

2. Product Authenticity

All jewellery sold by KATAKSHAM is made using:
- Hallmarked gold (as applicable)
- Certified natural diamonds
Product details such as weight, purity, and diamond specifications are mentioned for each item.
Minor variations may occur due to the handcrafted nature of the product.

3. Customisation & Made-to-Order Policy

Most KATAKSHAM products are custom-made after order confirmation.
Customers can:
- - Request design modifications
  - Share reference images or designs for recreation
Once the design is approved and order is placed:
- - The order cannot be cancelled or modified
  - Production begins immediately
Slight variations in:
- - Weight (±5% to 10%)
  - Stone placement
  - Finish
    may occur due to craftsmanship requirements.

4. Pricing & Payment

Prices displayed include:
- - Gold value
  - Diamond value
  - Making charges
Additional charges may include:
- - Shipping
  - Payment gateway charges (if applicable)
Due to fluctuations in gold and diamond prices:
- - Prices are subject to change without prior notice
  - Final price is locked only after full/partial payment

5. Payment Security

All payments made on KATAKSHAM are processed through secure and trusted payment gateways.
Your payment is insured until your jewellery is delivered to you.
In case of any failure in delivery, customers are eligible to raise a claim as per our policy.

6. Order Confirmation

Orders are confirmed only after successful payment.
For customised jewellery:
- Design confirmation may be shared before production (if applicable)
KATAKSHAM reserves the right to cancel any order due to:
- Pricing errors
- Stock/material issues
- Suspicious transactions

7. Shipping & Delivery

All products are carefully packaged and shipped through trusted logistics partners.
Delivery timelines may vary depending on:
- - Product complexity
  - Customisation requirements
KATAKSHAM is not responsible for delays caused by:
- - Courier partners
  - Natural disruptions
  - Unforeseen circumstances

8. Returns, Refunds & Exchanges

As most products are made-to-order:
- Returns are not accepted unless the product is damaged or incorrect
In case of eligible returns:
- Customers must notify within 48 hours of delivery
- Proper unboxing proof may be required
Refunds (if applicable) will be processed after quality verification.

9. Product Representation

We strive to display products as accurately as possible.
However, due to:
- - Screen differences
  - Lighting conditions
slight variations in color and appearance may occur.

10. Intellectual Property

All content on this website including:
- Designs
- Images
- Logos
- Text
are the property of KATAKSHAM JEWELS and cannot be used without permission.

11. Limitation of Liability

KATAKSHAM shall not be liable for:
- Any indirect or consequential damages
- Delays beyond our control
- Misuse of products

12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Hubballi, Karnataka.

13. Contact Information

For any queries or support:
KATAKSHAM JEWELS
#320, 3rd Floor, Marvel Artiza, Vidyanagar
Hubballi, Karnataka – 580021
Phone: +91 9963618208